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February 10, 2021
Question

I am trying to renew my account, however, while making payment it only deducts INR 5 in the debit card instead of renewal amount

  • February 10, 2021
  • 1 reply
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1 reply

February 10, 2021

Let's see what's happening here, amit9.

 

There's a possibility that you've entered a promotion code when renewing the subscription. Hence, you got a lesser charge than the renewal amount. You can use this link for reference: Renew my account subscription.

 

If you didn't enter any promotion code and still got the lesser renewal amount, I'd recommend contacting our Customer Care Team. They can review our account and provide you more information about the charge. You can reach them using this link: Contact QuickBooks Online Accountant and ProAdvisor Support.

 

We got your back if you need anything else. Have a great day!