Skip to main content
May 14, 2021
Question

I am unable resubscribe i have the mandate confirmed three times

  • May 14, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

May 14, 2021

I can help you reactivate your subscription, payal1.

 

Did you receive an error message when trying to click Resubscribe? The error you're having when trying to resubscribe can be caused by your browser's cache. Let's ensure that it's not piled up or full. It can be one reason why you're unable to proceed in renewing your account.

 

To verify if it's the cause, try using a private browser or an incognito window when trying to resubscribe. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N 
  • Microsoft Edge:  CTRL + Shift + P

If it works, you can go back to the main browser and clear the cache. You can use the link for more details: Clear cache and cookies to fix issues when using QuickBooks Online. You can also try to resubscribe using other supported browsers if the issue persists. 

 

Here's an article on how to resubscribe to the account for more details on what bank info the system requires: How to resubscribe or reactivate QuickBooks Online.

 

Let me know if there's anything else that you need help with. Have a good one!