Skip to main content
M
mohsin688-gmail-
October 23, 2022
Question

I am using Quickbooks Plus Since more than a year, and I couldn't make the payment for a month. Now I am having trouble error while resubscribing. Error 81624.

  • October 23, 2022
  • 2 replies
  • 0 views
My account was suspended and I explored your support area and tried all the recommended solutions, used a different card, checked all my info ,but still its giving me the same error. Kindly help me to reactivate my account.

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
October 23, 2022

You should try Paypal as a workaround.

https://quickbooks.grsm.io/EU

 

 

 

M
mohsin688-gmail-Author
October 23, 2022

Thanks For Helping But I Don't Have Paypal

MJoy_D
MJoy_D
October 23, 2022

We're glad to have you back, mohsin688.

 

I can help you with reactivating your QuickBooks Online (QBO) account.

 

The error code 81624 means that the payment authorization failed. After trying to use a different card and checking your credit card information, I suggest clearing your browser's cache before resubscribing to your account. 

 

The error you're having with reactivating is cause by the piled-up cache in your regular browser. A regular browser's cache stores temporary internet files from your browsing history and can cause performance issues in your account.

 

I've got some steps to help fix this issue. First, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + P

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to log in to your account using other supported browsers (Firefox, Google Chrome, Safari, and Microsoft Edge) if the steps above didn’t work.

 

Here's more information on how to resubscribe to or reactivate QuickBooks Online. You can check out this article on how to view your payment history, change your billing cycle, and switch to annual billing in QBO: Update billing, payment, and subscription info in QuickBooks Online. 

 

Please don't hesitate to leave a reply below if you need further assistance reactivating your account. I'm always here to assist. Keep safe, and have a great rest of the day!

    M
    mohsin688-gmail-Author
    October 23, 2022

    Ok so, First of all, thanks for you help. You explained very nicely. Now, I have tried the three options you told, cleared cache and cookies, didn't worked. Tried to resubscribe in private mode, didn't worked. Opened quickbooks in Microsoft edge (I was using chrome basically) and tried to resubscribe, it also didn't worked. Can you tell me how else can I fix this?

    M
    Mark_R
    October 23, 2022

    I appreciate you getting back to us and sharing the result of the troubleshooting steps shared by my colleague above, @mohsin688. 

     

    I want to make sure this issue is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.

     

    Since all the troubleshooting steps didn't work, I recommend contacting our QuickBooks Support Team. This way, they can check on this matter further and provide in-depth troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same. To reach them, you can follow the steps below:

     

    1. Sign in to your QuickBooks Online account.
    2. Click the Help button.
    3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
    4. Select Contact Us.

     

    Come back to this post and let me know how the call goes, @mohsin688. I'll be around to provide further assistance.

     

    As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

     

    Wishing you all the best!

    Terms & ConditionsAccessibility statement