I can not log into QBO under my user id : [removed] . Please help to fix this soon.Thanks & Best regards,Hieu

Hello there, Chung.

I understand that you are having trouble logging into your QuickBooks Online (QBO) account with your user ID. Let me provide you with the steps we can take to resolve this matter.

When logging into your account, do you encounter an error message or prompts explaining why you are unable to log in? If so, most prompts indicate the reasons why you cannot proceed.

Aside from that, I can walk you through the process of recovering your account if you are experiencing the following issues:

• You have lost or forgotten your user ID or password.
• You cannot receive a verification code.

If you can't remember your password but still have access to your phone or email, you can retrieve your account. This is the fastest method to regain access if you've forgotten your login information:

1. Visit our sign-in help page.
2. Input the phone number, email address, or user ID linked to your account.
3. If you input a phone number or email address, we will send a verification code via text or email. If you input a user ID, you can choose your preferred verification method.
4. Input the verification code we sent or heed the directions in the message. We may require additional information to confirm your identity.
5. When prompted, either reset your password or select Skip.

If you're having issues with receiving the verification code, you can check a few things you can do to fix it. You can refer to I’m having issues with my verification code section in this article: Recover your Intuit Account if you can’t sign in.

Additionally, we can also try using other supported browsers, as certain browsers or browser settings may interfere with logging in. Please try accessing QBO using a different web browser or device to see if the issue persists.

If the same problem occurs, I strongly suggest reaching out to our Technical Support Team. They will be able to confirm whether there is an existing account linked to the specific user ID you have provided. This will help determine the next steps to effectively resolve the problem.

Feel free to reply if you have any additional questions or require further assistance regarding accessing your account. Please don’t hesitate to reach out, Chung. I’m here to help you navigate any issues you may be experiencing and ensure that you have seamless access to your account.