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finance-ecommex-
December 27, 2021
Question

I cannot pay for re-subscribing - I get this error after adding the credit card information: Error code: -81594, type: INVALID_REQUEST)

  • December 27, 2021
  • 1 reply
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1 reply

JenoP
JenoP
December 27, 2021

There are a couple of reasons why there's an error when resubscribing to QuickBooks Online, finance-ecommex-.

 

Some of the most common factors are:

 

  • Invalid account number
  • The card is over the limit or has expired
  • The billing address in the system includes special characters and doesn't match with the one shown on your credit card statement
  • The browser’s cache is full

 

I'll share with you the steps on how you can resolve this type of issue in QBO.

 

First, make sure to check the expiration date and number of your card to make sure you're typing in the correct information.

 

Second, use or switch to an incognito/private browsing session or a different browser. You can follow these keyboard shortcuts to quickly open an incognito session: 

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

Third, go back to your account and try to resubscribe. If you're able to do it successfully, delete some cache and temporary internet files. You can follow the steps in this article to do it: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online. 

 

Alternatively, you can also use a different card. The balance or permissions of a different card can allow the payment. Here's an article for additional details: Fix “my subscription payment failed” Issues.

 

Lastly, I'd like to add one more article as an additional reference: Understand Your QuickBooks Online subscription Rate.

 

And as always, you can always ask more questions in the Community if you need anything else.

F
finance-ecommex-Author
December 28, 2021

Hello. Thanks for your reply. 

I cleared the cache, tried incognito and a new credit card. It is still not working. Also the billing address matches the account address. 

 

Please help. 

Thanks. 

MichelleBh
MichelleBh
December 28, 2021

Eliminating the error is our goal here, @finance-ecommex-. 

 

Thank you for following the troubleshooting steps and checking the credit card details. I'll make sure that you can re-subscribe your QuickBooks Online as soon as possible. This way, you can get back where you left off. 

 

As the error continues after following the troubleshooting steps, I'd recommend contacting our Customer Service Team. They may examine what is causing the error and send a ticket to our engineers for further investigation if necessary. Also, our experts have tools to re-subscribe on their side.

 

Here's how: 

  1. Go to the Help menu, then click Contact Us. 
  2. Type your concern in the box and tap Let's talk. 
  3. Choose either Get a call or Start a chat. 
  4. Complete the required data and submit the request.

 

Make sure to contact them within support hours to ensure a swift response. Due to a weather event at one of our support center locations, you may experience longer wait times than normal. Current opening hours are Global chat support 9 am-3 am PST.

 

Review the following articles to learn how to manage your billing information and check your subscription history in QuickBooks:

 

 

If you need to complete other tasks, please let me know. I'll give some details and essential information on how to get things done. Keep safe, finance-ecommex-.

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