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chrisdutchlingo
December 22, 2020
Question

I get a "content is blocked" message when I try to change/save my payment info. All credit card info is correct. But I still get the issue. Any tips?

  • December 22, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

JessT
JessT
December 22, 2020

Hi Chris,

 

Let's do the browser troubleshooting steps and try changing your payment information after.

 

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to change your cc info, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

 

If nothing works, please contact our Chat team to check this further. They can start a screen-sharing session to gather more details about this behavior.

  1. Click on Help and type something like getting "content is blocked" when changing payment info.
  2. Type I still need a human.
  3. Choose from the suggested topics and select I still need a human.
  4. Click Contact Support Team and choose Chat.

Let me know if you have other questions about changing your payment details.

C
chrisdutchlingoAuthor
December 22, 2020

I tried your fix in multiple browsers. I emptied cache. Nothing working.

Tried to open chat. That is a blank page and also will not work.

This is becoming frustrating.

 

katherinejoyceO
katherinejoyceO
December 22, 2020

Thanks for your prompt response, @chrisdutchlingo. I'm here to help ensure you're able to connect with our Customer Support team. 

 

At the moment, our available support for QuickBooks Online - International is through phone, email, and posting here in the Community. 

 

To make sure you have the most and secure experience, ensure that you're using a supported, up-to-date browser. Then, contact us through your QuickBooks Online account by following the steps shared by my peer above. 

 

You can also visit our Contact Us page to connect with us outside your QuickBooks company.

 

Also, please contact us during our available working hours. See schedule below: 

 

  • Ask the Community - available 24/7.
  • Call us - available from Monday to Friday, 8 am to 5 pm (GMT +8).
  • Email us - available 24/7. We will reply in a day or less.

 

Here's an article for more information about changing your payment information in QBO Global version and also apply to all QBO versions: Update the payment information for your subscription. 

 

For future reference, visit our Help Articles for QuickBooks Online. It has more information about handling your billing and subscription and managing your QuickBooks Online account.

 

Feel free to visit again if you have additional questions. We're always around here to help. 

 

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