I had a notification from QBO that HSBC HK bank connection was working again. I am still getting a 185 error when I enter my token code. it's been 2 yrs. Is it fixed? Tnx

Thanks for posting here in the QuickBooks Support page, @thegirls.

I can share some steps on how you can resolve this error 185 in your account. To explain further, the bank error 185 happens if your bank requires more information like additional security requirements.

To fix error 185, follow the imstructions below:

• Security questions: If your bank or FI asks you a security question, enter your answer. You may see this error again the next time you update if you have multiple security questions. As you enter your answers, QuickBooks Online remembers the security questions you have been asked and answers for you.
• One-time password (OTP): If your bank or FI asks for an OTP, get your OTP (on a device, through text, call, etc.), and enter it each time you see Error 185.

If it doesn't self resolve the problem, toggle your login using the steps below:

1. Open a private window.
2. Go to the Banking menu then find the account that is not updating.
3. Click on the pencil icon then select Edit sign-in info.
   
4. Input your log in credentials, then click Update.

If it doesn't fix it, I recommend getting in touch with our Support Team. Only our live support can handle account-related concerns and bank escalations. This is to protect your account from fraudulent activities in this public page.

To get a hold of a representative, follow these steps:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
6. Enter you account contact information then press Get a chat.
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Let me know if you still have any questions about this banking concern. I'll be more than glad to share additional insights and assistance whenever you need it.