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M
maulikvora
April 9, 2021
Question

I have 2 problems but I can't connect to chat support. I am on Mac OS, Google Chrome, Latest Version. When clicking on "chat" it opens some "prechat" and then white scrn

  • April 9, 2021
  • 1 reply
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1 reply

C
Catherine_B
April 9, 2021

Let's get you connected with our chat support, maulik@zluck.com.

 

You might be experiencing some browser-related issues. That's why you can see a white screen only. We'll perform a few steps to fix it. Let's start with logging into your account through a private browser. These are the shortcut keys that will help you open one:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to get hold of a chat agent, go back to your regular browser once you're done and clear its cache to refresh the system. Also, you can use a different web browser to narrow down the issue. However, you can also provide us any information regarding your concern. We're here to help you out. 

 

In the meantime, you can check the list of articles that may help you: QuickBooks Online - India.

 

Any additional information that you need help with is much appreciated. Thanks in advance. Take care!

M
maulikvoraAuthor
April 9, 2021

I have tried in private window to avoid any cache issue. I am on Mac OS, Google Chrome. Here is the error I see on console.

AlexV
AlexV
April 9, 2021

Good day, maulik@zluck.com!

 

I know the reason why it only gives you a white screen. Let me help you in solving it.

 

When you clicked the Chat or Start a chat button on the Help, there'll be two pop-ups. The first one is where you'll enter your info such as name, email address, and the issue. Once you clicked the Submit button, there's a new pop-up and it's the final one where you can interact with our Support Team.

 

Sometimes, depends on the browser, the second pop-up is blocked that causes a white screen. Make sure to click the button at the top right corner to enable it.If the same thing happens, you'll want to use a different browser. I recommend the following:

  • Safari 11 or newer
  • Mozilla Firefox
  • Microsoft Edge

 

Additionally, you'll want to share your concern here. QuickBooks Community is available 24/7 to assist you.

 

I'm looking forward to assisting you again. Take care always!

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