I have made an incorrect order regarding a new customer. It was placed under Burundi and not as a new subscription.

Welcome to the QuickBooks Community, @beate-willinghan.

I want to make sure you're able to get the assistance you need for this account concern. While we don't handle account-related concerns here, we need to have you contact our Customer Service.

You can follow these steps to get live support to help you:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your contact option to initiate a discussion with a live agent.

Lastly, I've enclosed an article that will help you manage your billing information, payment method, and plan subscription level: Update subscription info in QuickBooks Online.

I want to make sure you get the answers regarding your account status. I'll be right here if you need further help with other tasks in QuickBooks. Have a nice day!