I have renewed the license, but it is showing the same error

Hi nbokkasam,

Thank you for renewing your QuickBooks Online subscription. What error are you getting?

If your account has been inactivated for a few months, please give the system 24 hours to fully reactivate your account. If not, please do the basic browser troubleshooting steps.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If there's no error, you can go back to your regular browser and clear its cache. If it's still there, please try other browsers to see if we get the same thing.

If nothing works, please contact our Email team to check this further. They can start a screen-sharing session to gather more details about this behavior.

1. Click on Help and choose Contact Us.
2. Paste your question in the text box and click Let's talk.
3. Select Email us.

Feel free to share an update after doing the steps above.