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February 21, 2021
Question

I have unsubscribed QuickBook Plus on 17.12.2020. But QuickBook still charged my account RM103.88 / month. PLEASE REFUND MY MONEY.

  • February 21, 2021
  • 1 reply
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1 reply

IamjuViel
February 22, 2021

Hello, @atie-raffelinna.

 

Once an account is canceled, you'd receive a confirmation email containing the cancellation details. Let me route you to the best available support to help you verify the charges you've received. 

 

Since the Community space is a public forum, I'd recommend contacting our Customer Care team. A specialist can securely look into your account and review your billing history. 

  1. Click the Help (?) icon at the top.
  2. Choose the Contact Us button.
  3. Type your issue or question on the What can we help you with box.
  4. Proceed with the Let's talk button.
  5. Select the Start messaging option.

Also, you can visit our Account management page for more insights about managing your Intuit account.

 

Lastly, I'm leaving you this handy article in case you'll want to resubscribe your account in the future: How to resubscribe or reactivate QuickBooks Online

 

Thank you for doing business with us. Let me know if you have further questions. I'll be here to answer them.