I just subscribed to a simple start plan but cannot continue to add expenses through the dashboard, it still says I have no subscription. Please help!

We can verify from the Gear icon if you have an active subscription, @kelliekwong. 

To review your current subscription, you can navigate to the Gear icon and access your profile. From there, you can view and review the details of your subscription

Here's how:

1. Go to the Gear icon.
2. From your Profile column, click the Subscriptions and Billing.

If you are able to view your active subscription on the screen, it indicates that you can still handle your expenses through the Dashboard section. In that case, we can attempt to access your account using a private browser. If this option proves successful, we can proceed to clear the cache from your regular browser.

Here are the shortcuts to incognito browsers: 

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press: Shift + CTRL + P

Furthermore, the cache can hamper and affect the functionality of QuickBooks and result in missing tabs and features, thus, clearing the cache to reduce issues that occur when using QuickBooks.

Alternatively, To learn more about using QuickBooks Online, managing your account, and handling invoices and subscriptions, see this article for additional references: Manage billing, payment, and subscription info in QuickBooks Online.

I'm here to help with any further questions you may have about the QuickBooks account or any other topic. Feel free to reach out whenever you need assistance. Take care!