Skip to main content
P
paddycrosse-gmai
September 14, 2024
Question

I missed my payment for my yearly subscription. Updating my payment method to pay for it on the same day forces me to resubscribe and is charging me double the price

  • September 14, 2024
  • 1 reply
  • 0 views
Why on earth would the re-subscription charge be double the original price? I don't understand why I can't make the payment on the same day it has failed.

1 reply

L
LeizylM
September 14, 2024

I didn't want you to have this kind of experience, I understand the urgency of your subscription payment. I'll ensure you that you'll get the help you need.

 

Since the Community page is a public forum, we're unable to open the account from here. I'd recommend contacting our customer care team. They have the tools to check your account and assist you with paying your subscription, as well as verifying any double charges.

 

Here's how to reach them:

 

  1. Click the Help button.
  2. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
  3. Then, type in your reason for contacting us What can we help you with? Box and click Continue.
  4. From there, choose a way to connect: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

 

 You can also scroll down to the bottom to take note of their support schedule and hours: How and when can I contact QuickBooks Online support?

 

Additionally, you can refer to this article about billing payment subscriptions to your QBO account: 

 

 

I'll be available anytime in this thread if you have additional questions managing your QuickBooks subcriptions. Just keep us posted so we can further provide help. Keep safe!

P
paddycrosse-gmaiAuthor
September 14, 2024

I've tried to contact already and was quite surprised that the office opening hours for an online company who charges a lot for very little, are only between Monday and Friday.

 

If you have any issues at all on a weekend, you're stuck and left waiting.

 

I was already unsure of paying for this service and now finding out that customer service aren't around on weekends is really pushing me to just do everything myself instead.

 

Quickbooks is still very much a manual system. I still have to write up invoices that I could do using Word, and log all of my invoices myself, which I could do using an Excel spreadsheet.

 

The only real reason I'm interested in using it for my business is to track recurring expenses in my bank accounts, again, something I could do myself in a spreadsheet. If I have to pay the full listed price of 233 euro a year for this, I'll just give it a miss.

 

Thanks for your help anyway, I'll find out on Monday if it's even possible to just pay the already agreed price.

 

 

Terms & ConditionsAccessibility statement