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March 21, 2023
Question

I paid my subscription days back but the message to subscribe keeps popping so can’t use the app

  • March 21, 2023
  • 1 reply
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1 reply

March 21, 2023

Hi there, mwyclef.

 

Have you tried logging in to your QuickBooks Online account using a web browser on a laptop or desktop?

 

If you had the same problem when signing in through a web browser on a laptop or desktop, I recommend double-checking your billing information and updating it from there.

 

Like this:

 

  1. Sign in to QuickBooks Online as a primary admin.
  2. Go to Settings ⚙, then Account and settings.
  3. Click on Billing & subscription.
  4. To update your billing info, select Edit ✎next to your payment method.

 

You can check out this link for more details: Update billing, payment, and subscription info in QuickBooks Online.

 

Otherwise, if everything looks good after you sign in using a browser on a laptop or desktop, you can uninstall and reinstall the QuickBooks Mobile App. Use this link as a reference: How to download the QuickBooks Online mobile app.

 

Let me know how it goes or if you need further assistance. I'll be here to lend a helping hand. Have a great day!