I renewed my monthly subscription, got receipt of proof payment success but can access account but read only and cant transact - need email address 4 QB usa to ask?

Welcome back to the Community, tlmutzuris. 

I’ll route you to the right support in fixing your billing and subscription concern. 

If you cancel your QBO USA version before, you have read-only access to your data for one year. Once you resubscribe, you should be able to access it. For more information, read through this article: What Happens to my QuickBooks Online Data After I Cancel?. 

It could be the renewal payment via iTunes didn’t go through on our system. This might be the reason you can sign in to your account but still on a read-only access.

For now, the email address isn't an option in getting in touch with our support team. You can either contact them through chat or request for a callback. From there, they can double-check your account why you still have a read-only access after reactivation. They can also help renew your account. Here’s how:

1. Go to the Help menu at the upper right.
2. Choose Contact Us.
3. Type in your concern.
4. Click Let’s talk.
5. Select either Get a callback or Start messaging.
6. Enter your contact info.
7. Choose either Confirm my call or Send message.

Once reactivated, you can easily manage your payment and plan info in QuickBooks. This can be done by going to the Account and Settings menu and then choose the Billing & Subscription section. For more details about this, check out this article: Update Your Billing and Subscription Details.

Then, you can now use your QBO account. You can watch our video tutorials to help you get started and learn more about the program’s features.

I’ll be right here to help if you need further assistance. Looking forward to the success of your account renewal, tlmutzuris.