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minimallootdesign
March 13, 2025
Question

I upgraded my subscription to QuickBooks Advance from the base subscription, and my account is not detecting the upgrade. I need to add a sales channel, what can I do?

  • March 13, 2025
  • 1 reply
  • 0 views
I upgraded my subscription a few days ago via the QBO app. I specifically upgraded so that I could add 3+ sales channels. I discovered the upgrade wasn’t detected when I went to add a sales channel, and I was prompted with a screen that says “ Upgrade your plan to connect another sales channel.” When I click “view options” I’m taken to a screen that says “action not allowed at this time, your subscription is already active!” I spoke with three live chat experts, who weren’t able to figure out the problem. I was told the issue would be escalated to the engineering team. However, I haven’t heard anything, and there was no confirmation that a support ticket was generated. Things I’ve tried: - Clearing cache on my primary browser - Trying a different browser - Trying on my phone, a laptop, and a desktop - Logging in and logging out - Canceling my subscription and reactivating it Any help would be greatly appreciated. Otherwise, I will need to find other accounting software.

    1 reply

    K
    Kurt_M
    March 13, 2025

    It isn't the experience I want you to encounter while upgrading your QuickBooks Online (QBO) subscriptions through the app version of the program, @minimallootdesign. I'll point you in the right direction to sort this out promptly. 

     

    I recommend contacting our Live Support, as they can review your account and check for any existing tickets related to your question. They possess the tools needed to access your account and facilitate the upgrade to your desired subscription, ensuring everything functions smoothly. Here are the steps to follow:

     

    1. Access your QuickBooks Online company.
    2. On the upper right corner of your QBO dashboard, select the (?) Help icon.
    3. Choose the Search option and enter a brief description of your issue in the provided field. Then, press the Enter tab on your keyboard.
    4. Once done, click the Contact Us below.
    5. Pick how you want to connect with us: Chat or Callback.

     

    For support availability, please see this page: Get help with QuickBooks products and services.

     

    On the other hand, here's an article to help you monitor payouts when using Commerce with QBO: Review and add payouts to your books in QuickBooks Online with Commerce.

     

    I encourage you to comment below if you have any other QuickBooks inquiries. It'll be my top priority to lend a helping hand in sorting out your questions and supply you with the right information to resolve them. Keep safe.

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