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January 23, 2021
Question

I want to avail the discount and promotions upon reactivation of my expired trial version and upgrade from Essentials to PLUS

  • January 23, 2021
  • 2 replies
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2 replies

AlcaeusF
January 23, 2021

Welcome to the Community, @usercrafts-joinery20.

 

Most promotional discounts apply at the time your subscription began. Since you've used a trial version of QuickBooks Online (QBO), I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check if you're still qualified for the promotional price.

 

Here's how to reach them:

 

  1. In QBO, go to the Help (question mark) icon at the top right.
  2. Enter your concern, then select Let's talk.
  3. Tick Contact Us to connect with a live support agent.
  4. Choose a way to connect with us

 

To learn more about how to subscribe to QBO and as well as understanding the rates, consider checking out these articles for future reference:

 

 

Leave a comment below if you have any other concerns. I'll be more than willing to help. Have a wonderful day!

Fiat Lux - ASIA
January 23, 2021

@usercrafts-joinery20 

By default, the discounted price is not applicable when upgrading/downgrading your plan. You will pay the trial license and upgrade it with regular rate. I am not sure but you may contact Support to try your luck.

 

You may pay your trial account of QBO Essential with regular rate and open a new blank QBO Plus account with the current discounted rate.

https://quickbooks.grsm.io/Asia-Pacific

 

then you may utilize the trial period of a 3rd party tool to migrate data between QBO accounts.

https://transactionpro.grsm.io/qbo