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March 27, 2021
Question

I want to resubscribe. with regular amount but it asks for 36000. is anybody facing same problem?

  • March 27, 2021
  • 1 reply
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1 reply

MariaSoledadG
March 27, 2021

Let's review your subscription to make sure you're paying the correct amount, solar1.

 

The current monthly rate for QuickBooks Online (QBO) India subscription is INR 529 + 18% GST which includes 50% off for 3 months. After three months, you'll now be now paying the regular amount which excludes the discount. You'll want to make sure that you're logged in as the Primary Admin to make sure that you're paying the correct rate. 

 

If you're still asked for the 36000, let's perform some steps to resolve this issue. You can try logging into your QBO account using a private browser (incognito). Here are the keyboard shortcuts:

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

Once signed in, log in to your account and double-check if you're still asked for the 36000 amount. If not, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

However, if you're still having issues with your subscription rate, I suggest reaching out to our support team to help you check your account. They have the tools to pull your account in a secure environment. Here's how to reach them:

  1. Go to Help.
  2. Select Contact Us.
  3. Enter your concern in the What can we help you with? field.
  4. Click Continue.
  5. Choose a channel where you want to connect with our specialists.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Online -India.

 

Please know that I'm only a few clicks away if you have any other issues or concerns. I'm always here to help. Enjoy the rest of the day!