I was told via email weeks ago that my account can be can

We're saddened to let you go, Nanci.

Let me share information regarding account cancellation and the refund policy in QuickBooks Online.

To begin with, you can proceed to these steps to cancel your account purchased online and directly from Intuit:

1. Access your account using a web browser on your computer and sign in as the primary admin or company admin.
2. Head to the Gear icon, then Subscriptions and Billing.
3. Choose Cancel subscription or Cancel account in the QuickBooks section.
4. Finish the steps on your screen to cancel your subscription.

Once you've successfully canceled your subscription, note that you'll only have read-only access to your data. We will remove your data after a year if you fail to resubscribe or reactivate your account.

For more information, you can refer to this article: Cancel your QuickBooks Online subscription or trial.

On the other hand, I recommend contacting our Customer Support Team if you need further assistance canceling your account and with the refund. Also, know that there are criteria for refund eligibility. You can visit this page for more details: Request a refund for your QuickBooks product.

Moreover, you might want to review this material whenever you decide to reactivate your subscription:  How to resubscribe or reactivate QuickBooks Online.

Don't hesitate to click the Reply button if you have additional questions about account cancellation, refund, or other related concerns in QuickBooks Online. We're here to lend a hand.