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November 3, 2023
Question

If I don’t get otp on my phone then how do I login? Help please ?

  • November 3, 2023
  • 1 reply
  • 0 views
I cannot login into my computer or my laptop. It is asking for OTP on my phone number but I am not getting any OTP on my phone number so I cannot finish the final verification. I’m already logged in on my mobile phone app but I cannot login on my desktop or laptop. I have tried 100 times but I cannot login. I also called the helpline number and Ms. Lecora said that maybe my phone number is incorrect there but they cannot change it from there. I have to change it but how do I change it if I cannot log into my account. Please help. Consider it urgent please. 

Case:15107298495 

Please email me how to do it or how to access my account.  Aamxxxxxxxs.com . My email address will be in your account so you can check and email me please.

1 reply

November 3, 2023

Thank you for joining the QuickBooks Community. I'll share some information and guidelines to help you recover your account if you cannot get a verification code. Then, once you sign in successfully, you can update your sign-in information and change your email address or phone number so your OTP will be forwarded to your updated credentials.

 

First, it can take a couple of minutes for your code to arrive. Here are a few things you can do:

 

  • Check your junk mail or spam folder to see if the email went there.
  • Ensure to review all the email addresses that you may have utilized to register for your account.
  • Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
  • You can get a new code sent to you by selecting the I didn’t get a textI didn’t get an email, or I didn’t get a phone call link on the product sign-in page.

 

However, none of these works, you can follow these steps instead for the fastest way to access your account:

 

  1. Go to our sign-in help page.
  2. Enter the phone number, email address, or user ID for your account.
  3. If you enter a phone number or email address, we will send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
  4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it is really you.
  5. When prompted, reset your password. Or, you can select Skip.

 

Once you are back in your account, you can change the email address, phone number, and password, or go right to your product. 

 

You can visit these articles you can use in the future: 

 

 

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!