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isaie.simonnet
March 26, 2022
Question

Is everyone having bad experience with support or is it just me? Lot of time wasted to get someone slightly-ish competent to fix a bug. Reported bug not being fixed, etc

  • March 26, 2022
  • 1 reply
  • 0 views
I have logged dozen of tickets over the years... and this is always the same : - impossible to get back to a previous ticket - email update are really close to useless - Support will close ticket claiming "it is resolved" when it is not - Support always request a screenshare event when this is obviously in the app (and you tried multiple browsers)

1 reply

R
Rasa-LilaM
March 26, 2022

Hi there, isaie.simonnet.


I appreciate you letting us know about your experience reaching out to our QuickBooks Online (QBO) Care Team. Feedback like this will help improve the level of service we provide to our customers. It guides us on how to make the program work better for you.


Please know that I’m here to help resolve any errors or answer questions about QuickBooks. To ensure I can provide a timely solution, I have to get more details on what you’re experiencing.


What specific process do you need help with? Also, which area in the online program you’re having an issue?


I appreciate any information you can provide. Thank you in advance, and have a good one.

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