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1 reply

September 19, 2023

Hello there,perryfresh. Thanks for raising your concern with us in the Community. We're glad to share some details about the double charges to get this fixed properly and securely.

 

We understand the importance of keeping track of billings and subscriptions without issues in our program. In this case, we'll have to pull up your account to investigate further about these charges. I'd recommend reaching out to our Customer Care Team. They can securely look into your account and offer further suggestions for managing the issue.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can see this article for the support schedule: QuickBooks Online Support.

 

If you have Intuit charges, you can check out this article to verify:

 

 

You're always welcome to post a reply here if there's anything else you need further assistance. Me and my colleagues are here to help you. Take care always, and have a great business, perryfresh!