Is this fully trusted?

Hi there, Cristy. 

I'd be happy to assist you, but to do so, I need some additional information regarding the fully trusted you're referring to. Can you please provide more details about it or any screenshots? Any other information you can provide would greatly help me in providing you with a more accurate solution.
 

I'll keep an eye open for your response. Have a great day!

@cristypadua123-g 

Any specific concern?