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Fanny Papin
December 15, 2023
Question

Issue with registering QB Desktop

  • December 15, 2023
  • 2 replies
  • 0 views

Hello, I have had to upgrade last month the operating system on my PC on which QB Desktop was installed,  registered and working well. When running the install exe file again, QB Desktop installs correctly but the registration process fails (possibly because it detects a registration on another operating system). Therefore, I can't use my app and have no access to my QBW file. I've purchased a subscription to QB Online as I was told it was easy to import a QBW file into QB Online. It appears not to be the case. I have now an installed Desktop app that won't run because it won't register online with Intuit, a QB Online version that is no good to me if I can't import my QBW file and a QBW file that I can do nothing with. The support for Desktop has stopped apparently and nobody can help me solve this problem. Has anybody experienced this issue and how was it resolved if it was? Many thanks for your thoughts on the question.

2 replies

C
ChristieAnn 11
December 15, 2023

Hello there, Fanny.

I've got steps to help you fix registration process fails and ensure you can manage your company file between QuickBooks Desktop and QuickBooks Online.

Beforehand, may I ask what specific version of QuickBooks Desktop are you utilizing since you've mentioned that the support for Desktop has stopped apparently? I appreciate you for adding extra details so I can provide accurate information about the reason as to why the registration process fails.

 

For now, I recommend downloading the QuickBooks Tools Hub and running a Quick Fix to close any open background processes and resolve registration errors. Then, it'll run a quick repair on your program.

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the installation is done, double-click the icon on your Windows desktop to open the tool hub.

 

Once done, you can read this article to see the steps on how to use Quick Fix from the Tool Hub: Fix activation, license, and product numbers issues. This also provides other instructions to be taken to fix unexpected registration issues.

 

On the other hand, please know that QBDT 2019-2020 is already discontinued. If you're utilizing those versions, you won't have access to live technical support if you run into problems or any of the other Intuit services that can be integrated with the program. This could be the reason the registration process fails. In this case, you can use our trial version to migrate to QBO. Then, move your data using the steps outlined in this article: Move your QuickBooks Desktop file to QuickBooks Online.

 

In case you're using QBDT 2018 or older, you can click this article to view detailed steps on how to use the Online tool to transfer your books from QBDT to QBO: Move your books to QuickBooks Online with an online tool.

 

Lastly, you can read the articles below if need further guidelines for effectively managing your business using QBO and QBDT.

 

 

I'm still here if you have other questions about managing your company file. Just add them by adding a comment below, Fanny. I'll respond as soon as possible. Keep safe.

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Fanny PapinAuthor
December 15, 2023

Hello ChristieAnn.

I'm using Quickbooks Desktop 2016.

I am going to try to use the trial version mentioned to migrate to QBO.

Many thanks for your prompt reply and tips.

Fanny

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4
4Gal
December 15, 2023

@Fanny Papin 

Which QB Desktop year version do you have?

Can you access to CAMPS and find your license code there?

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Fanny PapinAuthor
December 15, 2023

Hello 4Gal. Thank you for your reply. I am using QB Desktop 2016. I have all the necessary information (license, product number, customer name, etc. in the initial Intuit Product Registration Card) which I provided to install the software successfully. The registration only asks for name, company name, etc. But, because support is no longer provided (I assume), registration fails.

 

R
Rea_M
December 15, 2023

Thanks for the detailed response, Fanny. We have a method for you to register your unsupported QuickBooks Desktop (QBDT) version, and I'll route you to the best available help for this.

 

QuickBooks 2016 is a discontinued version, and online registration is no longer available. You'll need a validation code to re-register the program. To get this, I'd recommend contacting our Customer Care team to generate it for you. You can also contact them outside of the product to do this.

 

Once you're done, we'll have to make sure that your QBDT is registered successfully. Press F2 on your keyboard so the Product Information window will appear. An ACTIVATED or REGISTERED status should show next to the License number.

 

Please know that you can always get back into this thread if you have more questions or verification regarding product registration. I'll keep an eye out on your response.

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