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faisalshivani
November 27, 2021
Question

Kindly fix the system its running slow and showing incorrect data. give your email for lodging complaint. Ealier i asked for fixing dashboard data but to no avail.

  • November 27, 2021
  • 1 reply
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1 reply

J
JonpriL
November 27, 2021

Hello @faisalshivani,

 

Before we can accomplish your goal for today, can you tell me more about your dashboard? Saying you need it fixed, can you tell me how it is showing you the incorrect data?

 

A screenshot will be much appreciated. Hope to hear from you soon. Take care and stay safe!

F
faisalshivaniAuthor
November 27, 2021

 

Pic1 is of dashboard showing total sales for the month.

 

Pic2 is the standard qb report 'sales by product summary' for the same month.

 

You can note dashboard figures shows total sales of 29million while the report shows the total 77million which is the actual figure.

 

Further in general qb is operating slow. Even further when i am using receive payment form the credit at the bottom some times doesnt load or takes very long then browser has to be refershed for that to appear. Even further sometimes credits are ticked green but payment isnt applied to invoices which also causes confusion. So these are some other minor glitches.

Jen_D
Jen_D
November 27, 2021

It's awesome to have you here in the QuickBook Community, @faisalshivani.

 

I can share some insights about why the Dashboard doesn't display all sales transactions.

 

Just so you know, QBO only displays the invoices and sales receipts to calculate the sales amount on the Dashboard. Journal entries posted to sales account, sales tax, and other income transactions like bank deposits will not be displayed there. This is the reason why there is a big difference when you pull up a sales report.

 

Additionally, the data there is based on a specific date range. You can click the drop-down arrow in the upper right-hand corner of the graph to change the period. You can also open other reports like the Sales by Customer Summary report to review the details of your sales graph.

 

Here's how:

 

  1. Click Reports on the left panel.
  2. Type Sales by Customer Summary in the search box.
  3. Filter the Report period.
  4. Click the Run Report button.

 

Also, if you are experiencing unexpected issues while using the QuickBooks Online mobile app, make sure to check if the app is updated. It will help the app work without interruptions.

 

You can use the Refresh Data option to download updates or apply recent changes to the application. To do that, follow the steps below:

 

  1. Click the three dots at the top-right section of the QBO app Home page.
  2. Press Settings then scroll down until you see Refresh Data.
  3. Tap Yes then wait for it to complete.

 

If it doesn't work, try uninstalling and reinstalling the app. This will resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.

 

Use these links:

 

 

For quick access to mobile app resources, see this article: Mobile applications hub.

 

Also, for your app suggestions, you can use the Help menu to send some reports to our developer.

 

I also recommend contacting our Phone Support Team if the issues you're getting are recurring. They can open an investigation about this unexpected hitch and run some diagnostics to fix the problem.

 

To contact support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

 If you have other questions about our program besides this mobile app concern, please visit us anytime. We are more than happy to help you out. Have a lovely day, and thanks for reaching out to the QuickBooks Community!

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