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April 12, 2021
Question

My subscription is expire yesterday and now I am trying to resubscribe but I am unable to do causes of this aap issue plz help me how to contact them

  • April 12, 2021
  • 1 reply
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1 reply

IamjuViel
April 12, 2021

I can help you sort this out, @shivamsingh78513.

 

When you resubscribe, make sure to log in as the Company Admin to update your account's payment information. Before anything else, here are the possible reasons why you aren't able to reactivate your subscription:

  • You have no user access rights.
  • The account number is invalid.
  • Your card is over the limit or expired.
  • The billing address in the system includes special characters and doesn't match with the one shown on your credit card statement.
  • Browser-related issues.

In the meantime, let's access your QuickBooks account using a private browser or an incognito browser. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. You can use either of these keyboard shortcuts:

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

Once logged in, here's how to reactivate your account:

  1. Go to the Gear icon.
  2. Choose Account and Settings.
  3. Tap the Billing & Subscription menu.
  4. Locate your QuickBooks plan.
  5. Hit the Resubscribe button to enter your updated billing information.
  6. Follow the on-screen instructions to complete the reactivation.

If it works, go back to your regular browser and clear the cache to delete stored site data and improve the system performance. Also, you can use other supported browsers. It could be that the one you're currently working on has a temporary problem with QuickBooks. 

 

If the issue persists, you'd want to make sure to enter the correct Credit or Debit card number on the Payment Information page. Then, check the card’s expiration date to determine if it’s already expired or not. Also, you'd want to make sure that the billing address doesn't include any special characters. You’ll have to verify if the Billing Address in QuickBooks is the same as the one shown on your credit card statement. For detailed information, feel free to browse this article: Update the payment info for your QuickBooks Online subscription.

 

Fill me in if you need more help in completing your other tasks in the program. I'll be more than happy to assist.