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murali_tirupati
July 1, 2021
Question

Not able to update Billing information for my India account. Every time I try to provide our bank account details, I get an error saying - Company update error. Pls help

  • July 1, 2021
  • 2 replies
  • 0 views
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2 replies

S
SarahannC
July 2, 2021

Hello there, @murali_tirupati. Glad to have you here.

 

Can you tell the bank's name you're using? This help me check further if there's an open investigation that related to your concern.

 

However, unexpected behaviors in QuickBooks Online can be brought about by problems in the web pages. If you haven't tried updating your billing information in a private browser, I recommend accessing your account from there. This method prevents cookies from being stored on your computer, making it a great place to identify browser problems.

 

Use any of these keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If it works, clear the browser's cache. This removes the history or log files so you can start with a clean slate.

 

Also, you can read through this article for more details about changing your billing info and payment method: Manage billing, payment, and subscription info in QuickBooks Online.

 

Let me  know if you need further help with your account and or anything else. The Community is always here to assist. Take care!

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murali_tirupatiAuthor
July 2, 2021

We are trying to add our HDFC Bank account details. The process goes through all the way - taking Bank account details, redirecting to HDFC bank website for login, OTP etc- but after all that, it shows an error message.

 

We tried this in incognito browser mode also. So I don't think it is a browser issue.

Also, we have another Quickbooks account, for our US-incorporated company. For that account, we added the payment details without any problem.

 

Is there anyone at Intuit that can get on a call / screenshare with us to resolve this issue?

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Rasa-LilaM
July 2, 2021

Hi there, murali_tirupati.


I appreciate all your efforts in trying to update the billing information. Let me guide you in the right direction to straighten out the issue.   


In situations like this, we’ll have to access your company to determine the root cause. For security purposes, we’ll have to connect you to our QBO Care Team.

 

They can perform in-depth troubleshooting steps in a secure space. Our specialists will explain in detail what triggers the error and assist you on how to apply the permanent solution.


To contact them:

 

  1. Click the Help icon in the upper right to open the QB Assistant window.
  2. Enter the issue in the Type something box. For example, error when updating the billing information or reach out to our support team.
  3. Choose Contact Support Team and hit the Start a chat menu to get in touch with our specialists.

 

I’m adding a link that contains resources about account management. The topics include managing users, subscription management, recover Intuit logins or passwords, data, and security: QBO self-help guide.


Feel free to click the Reply button if you have additional questions. I’ll get back and answer them for you. Have a good one.

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murali_tirupatiAuthor
July 4, 2021

It still doesn't work after trying half a dozen times. And they make it so difficult to contact customer support.

Surprised that Intuit has such bad customer service.

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