Skip to main content
February 20, 2021
Question

On mange users pg we are total 7 users. A 8th person is accessing QBO using a user name which I don't see on my list and one which was deleted. How is that possible?

  • February 20, 2021
  • 1 reply
  • 0 views
I'm Primary, how can someone login using a user name not showing up on my list of approved users?

1 reply

JessT
February 20, 2021

Hi bilal2,

 

Only the people on your Manage users page have access to your QBO company. Therefore, it's not possible for someone who is not on the list to access it. I'm curious though, how did you find out that an unknown user logged into your company?

 

On the other hand, you can see the records of a user's activities in the Audit log report. Click the Gear icon, choose Audit log, and filter the name of the unknown user.

 

You can also check about managing a user's access in QBO.

We're just around if you have more questions in mind.