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2 replies

A
Anonymous
September 28, 2024

Hi there.

 

Welcome to the Community. I'm here to ensure you can successfully connect your Payoneer bank to QuickBooks Online (QBO).

 

First, could you please clarify the specific error message you received when trying to connect your Payoneer bank to QBO? Since it's already been 3 days, it is best to contact your bank for assistance in addressing the problem. To investigate further, please sign in to your bank's website. For more guidance, you can refer to Step 2 of the corresponding article.

 

Alternatively, I suggest refreshing your browser to remove the error. If the issue persists, open a private window to isolate the cache, a common cause of unusual behaviors.

 

Here are the shortcut keys:

 

  • Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
  • Google Chrome: Press Ctrl + Shift + N
  • Safari: Press Command + Shift + N

 

If that works, return to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you. 

 

Nevertheless, I've included these helpful articles to assist you in effectively categorizing transactions in QBO and ensuring that your accounts consistently align with your bank and credit card statements.

 

 

Feel free to post a reply if you have other questions about banking connectivity in QBO. I'll get back to you as soon as I can. Enjoy the rest of the day!

N
nitisittitecha-gAuthor
September 29, 2024

Ther message i received is:

Something unexpected happened and we can’t connect to Payoneer (all regions, excluding UK).

Try again in a few hours. (590)

 
4 days in a row now. Tried it on 3 browsers with incognito and without. It said completed in the payoneer side and when returning to quickbooks there is this error.

When trying to contact support I'm stuck in a 1 hour wait without any updates so I left.
K
Kurt_M
September 29, 2024

We'll help you through this and connect your bank account inside QuickBooks Online (QBO).

 

Before anything else, we'd like to ask if you've already tried visiting your financial institution's official website to see if there are ongoing maintenance or system updates. If you haven't, we recommend reviewing the bank's website to check for possible updates. Also, please be aware that Error number 590 means your bank is experiencing some unexpected issue. For more details, please see this page: Fix bank errors 355, 580, or 590 in QuickBooks Online.

 

In the meantime, you can import bank transactions into your company file. We'll outline the steps to get you going:

 

  1. Access your bank or credit card's website.
  2. Follow the instructions on how to download CSV files of your transactions to your computer. Every financial institution has different steps.
  3. Make sure the date range for the download begins at least one day before your oldest transaction.
  4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

 

Feel free to check this article for further guidelines: Manually upload transactions into QuickBooks Online.

 

 

Moreover, here are some articles to help you in case you encounter issues when importing transactions or after reconciling the account inside QBO:

 

 

We can extend a helping hand when managing bank connections or transactions inside the system. You can also visit the Community space or comment below for questions about the program. Rest assured, we'll be around to assist you right away. Stay safe.

N
nitisittitecha-gAuthor
September 30, 2024

I contacted the bank but they just recommended the same thing you did with clearing the cache of which didn't work. In addition the payoneer page when trying to connect returns. 

Connection successful

'Intuit Ireland Software Limited' can now access your Payoneer account

But when returning to quickboks it returns error 590, so I am contemplating that the problem is on quickbooks side of thing?

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