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T
TurboSco
March 11, 2024
Question

Phone verification - No SMS or Phone Call Received

  • March 11, 2024
  • 1 reply
  • 0 views

I've spent the last day trying to figure out this problem. I use my US phone number for 2-layer encryption on my online accounts, but I live in Europe. I receive sms from all accounts, except Intuit. I found out that Intuit sends you a sms from a short 5 or 6-digit phone number. The carrier on my US number simcard will not accept sms or phone calls from short numbers due to fraud concerns. Are there any options to verify my phone number with Intuit? This is a major issue. 

1 reply

R
RCV
March 11, 2024

Let's perform some troubleshooting steps to set up a two-step verification in your QuickBooks Online (QBO) account, TurboSco.

 

There are some possible reasons why you didn't receive a verification text message. Among these are: 

 

  • The phone number that is associated with your Intuit Account is incorrect.
  • Your phone plan doesn’t include SMS text messages.
  • Your phone plan doesn’t allow you to receive messages from shortcodes. You'll want to reach out to your phone provider to see if your project can be configured to receive SMS messages and shortcodes, allowing you to receive Intuit validation codes.

 

It's also possible that the phone number you entered was not selected as the default setting in QBO to send the text message verification. To resolve this, we can set up code verification via text message. Let me guide you on how:

 

  1. Log in to your Intuit account.
  2. Then, from the left menu, click Sign In & Security.
  3. In the Two-step verification field, select Turn on.
  4. Ensure your phone number is correct, and select Text message to receive a standard six-digit verification text code.
  5. Click Turn on.
  6. Enter the code, then select Continue.

 

Then, go back to the QBO login page to sign in and access your account. To learn more about multi-factor authentication, you can check out this article: Verify your account with multi-factor authentication. 

 

If the same thing happens, please contact our QuickBooks Support Team. They'll pull up your account in a secure environment and help you with this one. Here's how:

 

  1. Click the Help (?) icon.
  2. On the Assistant tab, enter Talk to a human.
  3. Enter a short description of your concern and press Enter.
  4. Select Contact Us to connect with a live support agent.
  5. Choose how you'll want to get in touch with the support.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

 

You may check the support hours to know when agents are available. This way, you can contact them at a time that is convenient for you. See this article for details: Contact QuickBooks Online support.

 

Additionally, I'll be sharing these resources that will guide you in case you need to update your information in QuickBooks:

 

 

Feel free to post again if you have clarification or additional information about managing your QuickBooks account. I'm just a post away. You have a good one. 

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