Please see screen dump

Good day, gilesbelfrage. Let's get your new user added to QuickBooks Online.

If a user did not receive their invitation email, have them double-check their junk mail and spam folder first. If the email is still not found, the user may need to add Intuit as a trusted site to prevent the browser from potentially blocking site content.

Here's how to add Intuit to your Google Chrome:

1. Select the Customize and control Google Chrome ⋮ icon and choose Settings.
2. Scroll down to the bottom and select Advanced.
3. In the Privacy and Security section, select Site Settings.
4. Select Cookies.
5. In the Allow section, select Add.

Adding Intuit to your Safari:

1. Open Safari, then enter payroll.intuit.com
2. Choose Enter.
3. Select Bookmarks and select Add Bookmark.
4. From the drop-down, under Add this page to select Top Sites.
5. Select Add.

Once done, you can hit Resend Invitation and see if they can receive the email. You can go through these articles for other troubleshooting steps:

What to do if invited users did not receive your email invitation.

Receive important email messages from Intuit.

If you're referring to adding screenshots to your post, you can edit your message and click Photos at the top.

Keep me posted if you have any other concerns or questions about managing users or with your QuickBooks Online account. I’ll be around to lend a helping hand. Have a good one and stay safe.