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November 18, 2024
Question

Products and Services List Export error

  • November 18, 2024
  • 1 reply
  • 0 views
I get this message when trying to export my Product List to Excel. You are accessing incorrect cluster for the specified company, please double check your base URL. -11017 SERVER

    1 reply

    November 18, 2024

    I'd be glad to guide you through some troubleshooting steps to export your products and services list in QuickBooks Online (QBO), peter63.

     

    To begin, open QuickBooks in a private window to help us determine if the issues are browser related. Here are the keyboard shortcuts to open one:

     

    • Google Chrome: Ctrl Shift N
    • Mozilla Firefox: Ctrl Shift P
    • Microsoft Edge: Ctrl Shift P
    • Safari: Command Shift N

     

    Once done, try exporting your products and services list again. Then, go back to a regular browser and ensure to clear its cache. A piled cache can also be the reason for some unexpected page behavior.

     

    If this doesn't work, switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

     

    If the issue persists, I suggest contacting our customer support team. This way, they can check your account and initiate an investigation if necessary.

     

    Here’s how to contact them:

     

    1. Log into your QBO account.
    2. At the upper right screen of your QBO account, click the Help icon.
    3. Go to Search, then enter Contact Support.
    4. Click on the Contact Us tab.
    5. Choose whether you want to have a Chat with an expert or get a Callback.

     

    Moreover, you can run reports to check your best sellers, what's on hand, the cost of goods, or your inventory status: Use reports to see your sales and inventory status.

     

    Let us know if you have other concerns with exporting your products and services list in QBO. We're here to help you in any way we can.