Quickbooks has debited our bank account twice, one for monthly subscription and one for yearly subscription. We have been charged twice. We opted for yearly subscription

I’ll make sure these subscription charges will be taken care of, @sahirtours.

Any subscription charges, including refund requests, are handled by our Payments support. I suggest contacting them so they can review the debited amounts and can process a refund for you.

Here’s how:

1. Select the Help menu.
2. In the QuickBooks Assistant window, type in “Talk to a human.”
3. You can enter “Double subscription charges” in the field.
4. Go to the Contact Us option.
5. Select Start a chat.

If you’d like to change your billing information or payment method in the program, just check out this article for complete instructions: Update billing, payment, and subscription info in QuickBooks Online.

Do you have any other questions or concerns besides the double debit? If so, please leave a message below. I’ll be here to help. Take care always.