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March 7, 2022
Question

Quickbooks online business closed

  • March 7, 2022
  • 1 reply
  • 0 views

I closed my account with quickbooks due to closing our business. Cancelled all services! Tried to talk with customer support chat but I keep getting a blank screen or hang up. I need to understand why h received a 20$ bill yesterday ? I need someone to email me [email address removed]

1 reply

JasroV
March 7, 2022

I'll make sure you'll get the best help, Nicole.

 

I recommend contacting our support team. One of our agents can look into your account and check the reason why you're being billed. Please ensure to check their support hours to know when agents are available.

 

If you're still getting a blank screen, I suggest contacting them using a private browser or incognito mode. This way, we can roll out a possible browser cache issue. 

 

Using a private window helps us verify if this is a cache issue as this doesn't store any data files. To open an incognito window, you can refer to these keyboard shortcuts: 

 

  • Press keys: Ctrl + Shift + N (Google Chrome browser)
  • Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
  • Press keys: Command + Shift + N (Safari browser)

 

If you’re able to contact them via a private window, I recommend clearing your regular browser's cache to refresh the system. If the issue remains, I recommend using other supported browsers. This way, we can check if this is a browser-integrated issue 

 

Furthermore, I'm attaching this link that you can read for reference in case you want to reactivate your account: How to resubscribe or reactivate QuickBooks Online.

 

I'll be here whenever you need help with your account and billings. Just add them in your reply and I'll take care of them for you. Stay safe!