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1231 4618 6237 484
August 3, 2021
Question

Re: Subscription Renewal

  • August 3, 2021
  • 1 reply
  • 0 views

MY SUBSCRIPTION HAS EXPIRED IT SAYS "Your subscriptions were suspended because we couldn’t process your payment. Want to keep your pricing and reactivate your plans? Resubscribe by 23/08/2021"  But does not show otherr payment options except netbanking - i want to pay using my credit card

    1 reply

    E
    Ethel_A12
    August 3, 2021

    Welcome to the Community, @1231 4618 6237 484.

     

    I'll make sure that you'll be able to renew your subscription in QuickBooks Online.

     

    Currently, your subscription can only be reactivated through net banking. If you wish to change your payment method to a credit card, I'll be happy to share the steps with you.

     

    Here's how to change your payment method to use your credit card:

     

    1. Click the Gear icon in the top right corner.
    2. Select Account and Settings.
    3. Choose the Billing and Subscription tab.
    4. In the top section, you'll see your credit card information beside the Payment method.
    5. Click Edit to enter your new card information.
    6. Select Save.
    7. Click Done.

     

    I'm adding this article to help you update subscription info in QuickBooks Online: Manage billing, payment, and subscription info in QuickBooks Online.

     

    You can always click on the Reply button if you need further assistance in updating the payment method of your QuickBooks Online account.

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