Sorry, we don’t currently support connecting to a client’s QuickBooks Online company from a different region.

My main focus is to help you finish your task, Crobenita.

However, in order for me to assist you effectively and offer a suitable solution, I would like to request more information about your concerns. This will enable me to provide a more precise and accurate resolution.

Are you currently attempting to complete a specific task in QuickBooks Online? Or do you require guidance on how to utilize the program? Any additional details you can provide would be greatly appreciated.

Furthermore, I recommend reading this article which will help you become familiar with the program's key features. It also includes links to other instructional articles that can assist you in getting your business up and running: Get started with QuickBooks Online.

I'll be keeping an eye out for your reply and as always, I'm willing to give out some more information if you have more questions. You can tag me in this thread and I'll get back to you the soonest.

@danicaoronos 

Are you both in UAE?