Subscription cancelled due to a misunderstanding between Google play and quickbooks

Thank you for bringing this to our attention and care, @adhuham-live-co-.

For us to investigate this issue about QuickBooks Online (QBO) through Google Play subscription, I suggest contacting our Care Support team.

They can check what's causing this hurdle between Google Play and QuickBooks Online by pulling up your account in a private session. Also, they can create a case that allows them to escalate it to the back end team to get a permanent fix.

Here's how to reach them via web browser:

1. Sign in to your QBO account.
2. Go to Help on the upper right.
3. In QB Assistant, type "talk to a human" and then press Enter.
4. Enter your concern e.g. "Google Play subscription misunderstanding in QBO".
5. Choose I still need a human and then select Get help from a human.
6. Get in touch by starting a Chat.

Alternatively, you can get in touch with our Care Support team using our Contact Us page.

In case you need to update your payment method or switch to an annual billing cycle, you can reference these articles for more details:

• Update your payment method for Google Play
• Switch to annual or monthly billing for QuickBooks Online

Let me know if you need additional information about the subscription and renewal process in QuickBooks. I'm always around here in the Community forum to help you.