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Michellerisa
August 21, 2022
Question

Subscription Cancelled, still getting charged.. can't contact anyone without account

  • August 21, 2022
  • 1 reply
  • 0 views

I've already cancelled my accounts and I can't access to chat or contact anyone via email. I've been charged twice since I've cancelled and now I don't know any other option to see why I'm still getting charged. This is by far the worst customer support I've ever dealt with. How can I get ahold of anyone to get them to stop charging my account for services I haven't use for a few months now. 

1 reply

L
LollyNino_C
August 21, 2022

I'd be pleased to point you in the right direction who can assist you with verifying your canceled subscription as well as the charge in QuickBooks Online, @Michellerisa. 

 

Before that, it's best to verify if your subscription is successfully canceled. To check it you can follow these steps: 

 

  1. Go to Intuit Profile. 
  2. Click the Manage your Intuit account.
  3. Under Products and Billing, click any of the options to see the status of your subscription. 

 

You can check out this article to get more details about Intuit charges to your bank account: Understand Intuit charges on your credit card or bank statement.

 

To ensure that this issue is properly taken care of, I'd suggest getting in touch with our QuickBooks Online Support.  All account-related concerns need to be directed to our phone support for security purposes. 

 

Ensure to review their support hours to know when agents are available. 

 

Drop a comment below if you still have additional questions about QuickBooks charges. I’ll be glad to answer them for you. Have a great rest of your day. 

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