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userfinance7
January 12, 2021
Question

The subscription wasn't completed. Funds charged.

  • January 12, 2021
  • 1 reply
  • 0 views
Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message.(Error code:-81623)

1 reply

AlcaeusF
AlcaeusF
January 12, 2021

Thanks for posting in the Community, @userfinance7.

 

If you're still to continue subscribing to QuickBooks Online (QBO) after signing in/out, I highly suggest contacting our Phone Support team. They have tools such as screen-sharing (remote access) that can help check the cause of this odd behavior. They can also process a refund is necessary since you're already charged.

 

Here's how to reach them:

 

  1. Click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

To know more about creating accounts in QBO, check out these articles:

 

 

Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a great day!

U
userfinance7Author
January 19, 2021

Doesn't work for me. I see an empty chat pop-up window. I've create another account - and got the same problem. 

QuickBooks charged me for both accounts and nothing. Trying to resolve this problem about a week already. 

    MaryLandT
    MaryLandT
    January 19, 2021

    Thanks for bringing this to our attention, userfinance7.

     

    Let's perform some troubleshooting steps to fix the issue. You can start by logging into your QuickBooks Online account using a private browser. 

     

    If you're able to access your account with no issue, you can clear the browser's cache and cookies. This helps refresh website preferences that might be causing errors when you use QuickBooks.

     

    If not, you can use other supported browsers and contact our QuickBooks Online Team. Check out this link to know what browser you need to access the chat window: System requirements for QuickBooks Online and QuickBooks Online Accountant.

     

    Here's how to get in touch with our live support team:

    1. Select (?) Help.
    2. Enter the topic you need help with in the search field. You can also enter questions.
    3. Didn’t find the right article? Scroll to the bottom of the (?) Help window, then click Contact us.

    You can also refer to this link to know when to contact us: How and when can I contact Support?

     

    Let me know how the contact goes or leave a comment below if there's anything else I can help you with today. Thank you and stay safe!

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