Skip to main content
M
mathangi.v
April 26, 2021
Question

Unable to make my subscription tried few of my personal accounts for subscription , but still payment is not through, unable to use QB, request support to make payments

  • April 26, 2021
  • 2 replies
  • 0 views
Original commenter did not share additional details

    2 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    April 26, 2021

    Do you need opening a new account or renew one?

    https://quickbooks.grsm.io/India

     

    AlexV
    AlexV
    April 26, 2021

    Hi mathangi.v!

     

    There are different reasons why you're unable to make payments. Let me help you.

     

    One reason is that the info you entered doesn't match with your bank's records. Another one is that you're using a credit card, debit card, or cash card that is expired or inactive. Some banks also have restrictions when it comes to online transactions. You'll want to reach out to your bank so they can review your account.

     

    If everything's good on the bank's ends and you still unable to make payments, this could be because of the browser. The accumulated temporary internet files could be the root cause of this unusual behavior. Use an incognito window and process it from there.

    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P

     

    You also want to clear the cache fix issues when using QuickBooks Online. Lastly, make sure you're using an up-to-date browser.

     

    If the same thing happens, it's best to seek some help from our Support Team. 

    1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
    2. When asked by the bot, enter "Subscription Inquiry".
    3. Select I still need a human, then proceed with Contact us or Get help from a human.
    4. Choose a way to connect with them.

     

    Having problems contacting them within QuickBooks Online? Simply click this link: Contact the support team.

     

    I also suggest checking these articles. These will show you how to renew and more info about subscription:

     

    Keep on posting here if you have other concerns. Have a great day!

    E
    elangovan1
    May 3, 2021

    I am sorry to say, there is no "talk to human" support any more in India, none of your solutions for payment works, i have been having same problem for last one month, there is zero support from  QB, i ended up my account getting suspended, now receiving unpleasant calls from clients.

     

    Bad Experience

    JoesemM
    JoesemM
    May 4, 2021

    We'd want to make things right for you, @elangovan1.

     

    I appreciate you for following the steps shared by my colleague. Allow me chime in and share additional details.

     

    Yes, you're right. QuickBooks only offers Chat and Community support in India. Account-specific concerns related to money movement are mainly handled by our Live Support Team. We're currently unable to trace funds or check the Payments in this public forum for security reasons. This way, I'd suggest contacting our Customer Support again.

     

    1. Click the Help option in the top-right corner of your QuickBooks product.
    2. Enter your issue in the chatbox (subscription) and review the results.
    3. Our Chat Support will provide steps on how to subscribe or renew your product and a phone number that you can call for further assistance.

    To ensure we address your concern on time our support team is open Monday-Friday 9:30 am-6 PM IST.

     

    In case you want to access your payment history for your QuickBooks Online subscription, just switch the company URL and paste this one: https://qbo.intuit.com/app/paymentHistory.

    I'm also adding different articles to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments.

     

    I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

    Terms & ConditionsAccessibility statement