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March 24, 2022
Question

Unable to payment our bill

  • March 24, 2022
  • 1 reply
  • 0 views

Hi,

I would like to pay my due subscription but QuickBooks- Account and Settings- billing & Subscription showing the message (SUSPENDED We were unable to process your payment). I have tried several times to pay our bill through a visa card but declined.
 
I need your support. Here is the admin mail address and Company ID:
 
Mail Address: [email address removed]
Company ID  : [removed by moderator]
 

1 reply

JenoP
JenoP
March 24, 2022

We'd really want to have this sorted out so you can renew your subscription, customer.

 

There are a couple of reasons why you're getting an error message when processing a payment for a QBO account. This includes invalid account number, expired credit card, Over-limit or past due, general decline, no other information provided by the processor, issuing bank will not electronically authorize the credit card, among others. 

 

You can follow these recommendations that can resolve renewal issues in QBO:

 

  1. Remove any special characters or symbols (such as @ or *) in your billing address. 
  2. Make sure every field on the payment method screen is filled in, including the Postal code. If your address doesn't have a Postal code, enter 00000.
  3. Verify that your billing address in your QBO account matches the address on your card.
  4. Use a different or digital card. The balance or permissions of a different card can allow the payment.
  5. Follow "Step 1: Update your billing   info" in a private web browser. For Google, this is called Incognito mode and for Safari, it's a Private window. If you can update your billing info and don't see the error, you need to clear your web browser cache. Here are detailed steps for how to clear your browser cache.

 

Also, we're unable to make phone calls or send you an email because the Community is a public forum This is also the reason why we had to remove the information you shared to protect the security of your account.

 

Just in case you're still getting the same issue, I would recommend reaching out to our chat support team. They can take a look at your account and help you make sure that you're able to process the payment. Go to this article for details on how to reach out to them: How and when can I contact Support?

 

I would also like to share more references with you if you need more information about your account:

 

 

Don't hesitate to always ask questions if you need anything else. We'd be glad to help you again.

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