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November 24, 2020
Question

Unexpected token < in JSON at position 0

  • November 24, 2020
  • 1 reply
  • 0 views
Has anyone seen the below error when Account and Settings opened? Unexpected token < in JSON at position 0 I'm using Google Chrome web browser & Windows 10

1 reply

Adrian_A
November 24, 2020

You have me to help you fix the error you've received, judi4.

 

We can fix this by running some troubleshooting steps. To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you're able to send one, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues o the opened pages like QuickBooks.

 

We also have the option to use a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

If you have some How do I concerns, feel free to visit our Help page. We have articles there that have detailed information about your query.

 

I'm just a post-away if you need help. Take care!