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S
saurabhnanda
December 15, 2021
Question

Very badly managed payment/invoicing related transition in QBO India

  • December 15, 2021
  • 2 replies
  • 0 views

I was informed by my accountant that our QBO was in read-only mode today. I logged in to find out the following:

 

a) QBO was indeed in read-only mode

b) It was due to a large number of credit cards not working across India due to changes in RBI regulations related to recurring billing

c) I am unable to pay my monthly subscription via my credit card -- which has NOTHING to do with the RBI regulations. Every other online tool is today allowing customers to pay via credit card month-on-month.

d) My QBO monthly charges have been DOUBLED

e) The only way to pay is to enable a direct debit to my bank account with an pre-authorization of that is 35 times (!!) the monthly subscription fee and without any limit on the frequency of the charge. Please view the attached screenshot to see what I mean.

 

The last point is very very important. It completely defeats the whole reason RBI was trying to regulate subscription payments via credit cards in the first place.

 

Very convenient for QBO India to hold customers at ransom and unilaterally change payment terms to whatever is to their own advantage.

2 replies

G
Giovann_G
December 15, 2021

Hello there, saurabhnanda.

 

This isn't the kind of expression I'd like you to have. I can share another way to pay and reactivate your subscription.

 

We have temporarily suspended the use of credit cards due to the high failure rate for card payments after the Reserve Bank of India(RBI) imposed the new mandate for Additional Factor Authentication(AFA) for recurring payments.

 

You can set up Netbanking as your payment option in QuickBooks to keep your subscription active. I'll show you how.

 

  1. Sign in as a primary or company admin.
  2. Go to the Settings ⚙, then Account and settings.
  3. Click the Billing & Subscription tab.
  4. Hit the Edit pencil icon next to your payment method.
  5. Add Netbanking as your payment method and enter your account details.
  6. When you're done, Click Confirm card or Save.

 

 

Check out the following article for more detailed information: Update billing, payment, and subscription info in QuickBooks Online.

 

For future reference, you can review this resource to learn how to change your billing schedule in QuickBooks Online: Switch to annual or monthly billing for QuickBooks Online.

 

If you need further assistance managing your QuickBooks account, please add any details below. We're always here to back you up.

S
saurabhnandaAuthor
December 16, 2021

@Giovann_GCan you please explain the following:

  • Why was my monthly charge doubled?
  • Why is QBO asking me to give them a netbanking (direct debit) authorization of 34-35x the monthly subscription amount which can be presented at any frequency? Why is this not a direct-debit authorization of the exact monthly subscription amount to be debited ONLY at a monthly frequency?

Please check the attached screenshot to see what I mean.

 

S
saurabhnandaAuthor
December 16, 2021

@Giovann_G  waiting for a proper reply. Why is the direct debit mandate clearly overstepping the financial/payment terms of the monthly subscription?

Fiat Lux - ASIA
Fiat Lux - ASIA
December 15, 2021
@saurabhnanda wrote:

Very convenient for QBO India to hold customers at ransom and unilaterally change payment terms to whatever is to their own advantage.

 

@saurabhnanda 

You can migrate data and switch to another accounting app. What's holding you back?

S
saurabhnandaAuthor
December 16, 2021

I have actually started evaluating switching to Zoho Books, but the switch is not easy when you have years of accounting data and have taken the trouble of integrating your system with QBO APIs.

 

This is the second time QBO has changed payment terms (compared to the original sale).

Fiat Lux - ASIA
Fiat Lux - ASIA
December 16, 2021
@saurabhnanda wrote:

I have actually started evaluating switching to Zoho Books, but the switch is not easy when you have years of accounting data and have taken the trouble of integrating your system with QBO APIs.

 

@saurabhnanda 

You can consider purchasing a 3rd party conversion service. Convert for only one fiscal year (e.g. 2020) for the first phase to confirm your decision and move on to the rest of the data when you are satisfied with the first phase.

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