We have product codes with a forward slash '/' . But, now when we try amend description, it will not let us. Warning note is 'please make a valid entry' ??

Thanks for providing the prompt message you received when attempting to change your product description in QuickBooks Online (QBO). This information is beneficial in understanding the specific problem you're facing and allowing us to better assist you in resolving it, Nicola.

At this time, we have received similar reports from users experiencing an error notice when trying to edit existing inventory items. The presence of a forward slash ("/") in the product name appears to be a common factor. To isolate the issue, we can perform basic troubleshooting steps. Start by opening a private browser or an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

Then, modify the description field. If this resolves the problem, return to your default browser, clear the cache to refresh the page, and start with a clean slate. Alternatively, you may also use other supported browsers.

If the issue persists, I recommend contacting our Customer Support Team. Live chat is available 24 hours GMT Monday-Friday. Here's how:

1. Go to Help.
   
   
   
   
2. Hover to the Search tab, then select Contact Us.
   
   
   
   
3. Type in a brief description of your concern.
4. Choose to Chat with us.
   
   
   

In the meantime, a workaround is utilizing the backward slash ("\") or vertical line ("|") symbol in your product codes. 

We are deeply committed to ensuring that your experience with our program is as smooth and seamless as possible. I'll keep this thread open, Nicola. Please feel free to add a comment below if you need further assistance or have additional questions about managing inventory in QBO. I'll be here to assist you every step of the way.