We renewed our subscription and we still cannot use the app . Kindly do the needful .

I can see that it's a duplicate post.

Please know that I've already responded to your concern about being unable to use the QuickBooks mobile app after renewing. You can reply to or ask further questions through this link so I'll be able to assist you further: https://quickbooks.intuit.com/learn-support/global/manage-your-account/re-we-renewed-our-subscription-and-we-still-cannot-use-the-app/01/1412845/highlight/true#M6172

The QuickBooks Community team is always here to assist you. Have a good day!