Whenever i attempt to create a new user, it is asking to verify my account. After verification, it does not follow-up to the user creation function.

Thanks for visiting the Community today, aminath-primecar.

Let’s run the browser troubleshooting steps to help you add a new user seamlessly. I’m here to guide you through the process.

To start off, log in to your QBO company using private browsing or incognito mode. This doesn't use the existing webpage cache data which can cause unexpected behavior in QBO.

The steps differs on the browser you’re using. Here’s how to bring up one:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If you’re able to get the Manage user page Add user button to show up, clear the cache of your regular browser to start fresh. Doing so will boost your browsing performance. If none of these suggestions work, use another browser and set up a new user from there.

For future reference, these resources will guide you on how to handle the following tasks in QBO.

• Add and manage users
• User roles and access rights

Please let me know if you have further questions. I'll be here to keep helping. Take care and have a wonderful day.