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hellogramilo-gma
May 5, 2021
Question

Why is there no email ID or number to get questions resolved?! We used to have call support when we paid for subscription, now there's no one to respond and the chat agents are not helpful at all!

  • May 5, 2021
  • 1 reply
  • 0 views

Absolutely disgusting customer support. 

I have been facing troubles since a month to have Razorpay integrated in my account. I trued escalating this to you "Renewal Consultant" Mita Mallick on [email address removed]

 

This has been going on since last 30 days and your agent on mail has stopped responding. On asking them to mark their team or senior on the mail, she stopped replying. I went to your Chat agent and they're horribly foolish to ask "how many accounts I'd like to renew" every time! I never asked for renewal! I never mentioned renewal! The chat agent promised me a call back for Monday 3rd May 2021, but I didn't receive any call back. Case number - [removed]

I started a new chat today and again I was asked how many accounts I'd like to renew, and then I was told that call support is not available in India. If that was the case, why was I assured a call back on Friday?

When we started our subscription, we were getting timely responses on mail from Mita and the phone support was available whenever we needed. After a month or so, everything stopped. We had taken subscription only because we were assured to have on call customer support. And you cannot alter this offering when the subscription is paid to you. You are not offering any assistance to use your product and your customer support is absolutely inefficient to resolve our queries and explain features of your own product. We'd want our money back and also to say this will be reported at our cybercrime department too. 

We shall be reporting for misinformation, negligence and incomplete online services. 

1 reply

A
AileneA
May 5, 2021

This is not the impression we want you to experience when getting in touch with our support team, hellogramilo-gma. 

 

I'm here to ensure that we will be able to address your concern immediately, Before diving into contacting our customer support team. You may consider posting your inquiries in the Community. As always, Community is full of experts who are knowledgeable in all aspects of QuickBooks, so please reach out to us if there's anything you need.  

 

Though for QBO users in the International regions, the call and get callback support types are unavailable in your region, you can send us a message by selecting the Start a chart option. From there, you can contact us through messaging so that our QuickBooks Support Team can discuss the concerns with you.  

 

Here's how: 

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Type in "Contact Support."
  3. Choose Contact Support Team.
  4. Enter a short description of your concern and press Enter.
  5. Press the Contact Support Team link. 
  6. Tap Start a chat.  

 

With the current global pandemic of Coronavirus, we have limited staffing. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.       

 

In the meantime, I'd suggest visiting our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.  

 

Please know that you're always welcome to message me anytime if you still have questions or concerns with your account. Don't hesitate to reply. Take care and have a wonderful weekend ahead.

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