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February 2, 2022
Question

Why the subscription charges are very high for us

  • February 2, 2022
  • 3 replies
  • 0 views
I need Customer care contact number so that I can talk directly regarding the subscription and renewal of our account

3 replies

February 2, 2022

Thanks for posting here in the Community space, @hr45

 

Let me make it up to you by sharing some information about QuickBooks Online (QBO) pricing. I've got two scenarios based on the details you've shared.

 

First, if you already have an existing QBO subscription, the following are the possible reasons for the high charge:

 

  • Addition of Tax/GST to the base subscription price.
  • You had promotional discounts that have now expired. Hence, your subscription now bills at the regular price.
  • You may have multiple companies. Thus, you'll get a separate charge for each one.

To learn more about this, you can visit this site: QuickBooks Online pricing.

 

Second, if you want to create or reactivate a new account, you can take advantage of the 50% discount good for 1-3 months. Another option is to use our trial version. For more info about this, please see this link: QBO discounts and free trial.

 

Also, you can contact our support team for further assistance. They can review your account securely and provide more details about the subscription charge.

 

Here's how to get in touch with them:

 

  1. Click the (?) Help icon at the top.
  2. Select the Talk to a human option, and then type it again when prompted.
  3. Choose I still need a human, and then proceed with Contact us.
  4. When asked by the bot, enter your question or concern, like "High subscription charge."
  5. Click Let’s talk.
  6. Select the Start messaging option. 

 

Lastly, you can personalize your QBO to work the way you want it to. You can perform a few tweaks on the settings page to achieve this. Please head to this link for more details: Edit company settings in QBO.

 

I'm around to lend a hand if you have more subscription concerns. Just add the details in the comments and I'll get back to you as quickly as I can.

Fiat Lux - ASIA
February 3, 2022

@hr45 

How much is your bill now?

February 3, 2022

Facing the same issue. No prior intimation from Intuit and the subscription fees have gone up 3x!!

Fiat Lux - ASIA
February 3, 2022

The same question, how much is your bill now?

February 3, 2022

INR 1059 + taxes, which comes down to INR 15000 annually.

Until last month, it was INR 5000 annually (12 payments of 412). There was no ongoing offer at that time either.