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November 11, 2023
Question

Will I get refunded when cancel annual subscription within one week of purchase and if yes what step needed after cancellation of subscription

  • November 11, 2023
  • 1 reply
  • 0 views
It's written to me you cancelled at trial but the amount decuted

1 reply

November 11, 2023

It's nice to see you here in the Community, ahmedalhasany1.

 

I'll ensure to share the next steps after canceling your QuickBooks Online (QBO) annual subscription.

 

Yes, you're still eligible for a refund under our satisfaction guarantee since it's within 60 days of the purchase date. Also, we're unable to give refunds for QuickBooks subscriptions purchased through a mobile app store like Google Play or Apple's App Store. You may need to request a refund through the app store.

 

To proceed, please fill out the form in this article: Request a refund for your QuickBooks product. Then, you may track your refund requests through that link. See the steps below for guidance.

 

  1. Click the Track Refund Requests.
  2. Choose the product you have requested a refund for.
  3. Enter your case number.
  4. Enter your email address.
  5. Then, select Track request.

 

Moreover, I also recommend contacting our QuickBooks Support Team for further details about the amount deducted since we can't pull up your account in this public forum.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

For further information on the schedule, see this article: How and when can I contact Support?

 

If you have data on your company file and want to transfer it to your local hard drive, you can check this article for future reference: Export reports, lists, and other data from QuickBooks Online.

 

Please get back to this thread if you have other QuickBooks-related concerns. I'm always a post away. Have a great business!