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Julia Ryzhkova
September 24, 2020
Question

Your account has been deactivated

  • September 24, 2020
  • 1 reply
  • 0 views

Our QBO account has been deactivated for more than a week ago. It is not possible to submit a support request without having an account, so I and other employee registered trial and address this question to the support. 

And we still didn't receive any reply from QB support.

 

Did anyone has same troubles?

1 reply

MarsStephanieL
MarsStephanieL
September 24, 2020

Hi there, @Julia Ryzhkova.

 

I understand how it can be a hassle when you're not able to get support right away. No worries, you got the help you need here. You'll just have to provide us a short insight, and I'll take a look to figure out how to get to the bottom of it.

 

We're able to assist QuickBooks related questions in this channel as long as it doesn't require account verification. We're unable to verify accounts or any confidential data in this public forum.

 

For other questions such as escalated cases, billing, and ongoing issues, you'll need to get in touch with our Chat or Email Support. To ensure we address your concern right away, our representatives are available from 6:00 AM - 3:00 PM on Saturdays and 6:00 AM to 6:00 PM on weekdays.

 

Also, you'll want to visit our QuickBooks Help page. From there, you'll see articles that may help you in managing your business with QuickBooks Online.

 

I'll wait for your response to make sure everything has been taken care of. Take care and have a wonderful day.

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